customer service
WELCOME TO CBHstudio CUSTOMER SERVICE
You’ve come to the right place! When you purchase from our secure Web site you are doing business direct with the manufacturer. At CBHstudio.com, we not only have the best selection of our own merchandise, we have the most extensive product knowledge available. We want your shopping experience to be a positive one. If for any reason you are not satisfied, let us know so we can make it right!
PRODUCT WARRANTY
All of our products carry a one-year Limited Warranty against defects in materials and workmanship.
PLACING AN ORDER
Order from us 24/7. It's easy. And it's secure. Want to talk to a human being? Please call 978-449-0222 during our hours of operation; Monday – Friday 9 am - 3pm EST. In the event we are unable to answer your call, simply leave your name, phone number and best time to reach you and we’ll call you back within 24 hours. We also accept orders via fax at 978-772-2277 and ask that you provide your billing and shipping addresses, the item(s) you wish to purchase, your credit card number, expiration date and security code and lastly a phone number should we have any questions about your order.
PAYMENT METHODS
We accept American Express, Visa and MasterCard. American Express customers must have products shipped to their billing address only.
CREDIT CARD SECURITY CODES
We require the credit card security code for your card for any telephone or online purchase. The credit card security code is an individual three- or four-digit number specific to your credit card that may be printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa or MasterCard). Asking for and confirming your credit card's security code helps validate that you - and only you - are in the possession of your credit card and protects you from unauthorized use of your account.
SALES TAX
5% sales tax is applied to orders shipped to Massachusetts addresses. Residents in other states are responsible for complying with their local state tax laws.
SHIPPING OPTIONS
CBHstudio offers 3 convenient shipping options.
1. Standard UPS Ground Shipping: This is the default shipping option and is available on all orders. Products shipped via standard service are normally delivered within five business days after shipment.
2. UPS 2nd Day Air Shipping: For an additional charge, we offer this expedited shipping option. Products shipped via two-day service prior to 5:00 p.m. EST are normally delivered by 4:30 p.m. local time two business days after shipment.
3. UPS Overnight Delivery: For an additional charge, we offer this expedited shipping option. Products shipped prior to 5:00 p.m. EST, via overnight service are normally delivered by 3:00 p.m. local time one business day after shipment. Overnight delivery is not available for orders shipping to Alaska and Hawaii.
Orders for in-stock items that are eligible for same-day shipping must be received by 12:00 p.m. EST, pending payment processing. Orders placed on the weekend or on a holiday will begin payment processing the next business day. Business days are Monday through Friday, excluding federal holidays. Unanticipated changes in supply can affect product availability.
Although every effort is made to ship your order according to the lead-time provided, shipping dates may change due to changes in supply. If the lead-time changes, we will contact you via email and provide a revised shipping estimate.
PERSONALIZED TAGS
Want to add a name tag to your purchase and turn it into a unique gift? Simply check the box on the product page and enter the name you want engraved on the matching tag. Please note that this custom addition to your purchase will add 2-5 days to the processing of your order. There are no returns or cancellations on custom orders.
RETURNS AND EXCHANGES
Our goal is to provide quality products and superior customer service. If for any reason you are not satisfied with your purchase we will gladly accept your return or exchange provided it meets the following conditions:
1) Merchandise must be returned in its original condition and received WITHIN 30 DAYS OF ORIGINAL PURCHASE. Orders returned beyond this time period will not be accepted. CBHstudio.com reserves the right to refuse worn or damaged merchandise.
2) Return merchandise must be in new, unused condition with original tags and packaging.
3) We highly recommend return merchandise be shipped through UPS who will provide a tracking number and insurance automatically with each shipment. To schedule a pick-up call 1-800-PICK UPS.
Returns should be addressed to:
RETURNS DEPARTMENT
Little Packrats, Inc.
50 Barnum Road
Ayer, MA 01432
A credit for the value of the returned merchandise should appear on the original credit card used to purchase the item(s). We do not reimburse shipping charges. Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company. If you have any questions regarding our return policy, or wish to exchange your purchase for another item, please contact our Customer Service Team by email at info@littlepackrats.com or by phone at 978-449-0222.
PRIVACY POLICY
Rest assured, we will never sell, loan, rent or distribute any personal information to third parties under any circumstance. From time to time, we may e-mail our customers with item or company news as well as special offers, but if you don't want to be contacted, just reply that you'd rather not hear from us...simple as that.
QUESTIONS
Please address any comments or questions about your orders, our products or company to info@littlepackrats.com or call us at 978-449-0222.
You’ve come to the right place! When you purchase from our secure Web site you are doing business direct with the manufacturer. At CBHstudio.com, we not only have the best selection of our own merchandise, we have the most extensive product knowledge available. We want your shopping experience to be a positive one. If for any reason you are not satisfied, let us know so we can make it right!
PRODUCT WARRANTY
All of our products carry a one-year Limited Warranty against defects in materials and workmanship.
PLACING AN ORDER
Order from us 24/7. It's easy. And it's secure. Want to talk to a human being? Please call 978-449-0222 during our hours of operation; Monday – Friday 9 am - 3pm EST. In the event we are unable to answer your call, simply leave your name, phone number and best time to reach you and we’ll call you back within 24 hours. We also accept orders via fax at 978-772-2277 and ask that you provide your billing and shipping addresses, the item(s) you wish to purchase, your credit card number, expiration date and security code and lastly a phone number should we have any questions about your order.
PAYMENT METHODS
We accept American Express, Visa and MasterCard. American Express customers must have products shipped to their billing address only.
CREDIT CARD SECURITY CODES
We require the credit card security code for your card for any telephone or online purchase. The credit card security code is an individual three- or four-digit number specific to your credit card that may be printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa or MasterCard). Asking for and confirming your credit card's security code helps validate that you - and only you - are in the possession of your credit card and protects you from unauthorized use of your account.
SALES TAX
5% sales tax is applied to orders shipped to Massachusetts addresses. Residents in other states are responsible for complying with their local state tax laws.
SHIPPING OPTIONS
CBHstudio offers 3 convenient shipping options.
1. Standard UPS Ground Shipping: This is the default shipping option and is available on all orders. Products shipped via standard service are normally delivered within five business days after shipment.
2. UPS 2nd Day Air Shipping: For an additional charge, we offer this expedited shipping option. Products shipped via two-day service prior to 5:00 p.m. EST are normally delivered by 4:30 p.m. local time two business days after shipment.
3. UPS Overnight Delivery: For an additional charge, we offer this expedited shipping option. Products shipped prior to 5:00 p.m. EST, via overnight service are normally delivered by 3:00 p.m. local time one business day after shipment. Overnight delivery is not available for orders shipping to Alaska and Hawaii.
Orders for in-stock items that are eligible for same-day shipping must be received by 12:00 p.m. EST, pending payment processing. Orders placed on the weekend or on a holiday will begin payment processing the next business day. Business days are Monday through Friday, excluding federal holidays. Unanticipated changes in supply can affect product availability.
Although every effort is made to ship your order according to the lead-time provided, shipping dates may change due to changes in supply. If the lead-time changes, we will contact you via email and provide a revised shipping estimate.
PERSONALIZED TAGS
Want to add a name tag to your purchase and turn it into a unique gift? Simply check the box on the product page and enter the name you want engraved on the matching tag. Please note that this custom addition to your purchase will add 2-5 days to the processing of your order. There are no returns or cancellations on custom orders.
RETURNS AND EXCHANGES
Our goal is to provide quality products and superior customer service. If for any reason you are not satisfied with your purchase we will gladly accept your return or exchange provided it meets the following conditions:
1) Merchandise must be returned in its original condition and received WITHIN 30 DAYS OF ORIGINAL PURCHASE. Orders returned beyond this time period will not be accepted. CBHstudio.com reserves the right to refuse worn or damaged merchandise.
2) Return merchandise must be in new, unused condition with original tags and packaging.
3) We highly recommend return merchandise be shipped through UPS who will provide a tracking number and insurance automatically with each shipment. To schedule a pick-up call 1-800-PICK UPS.
Returns should be addressed to:
RETURNS DEPARTMENT
Little Packrats, Inc.
50 Barnum Road
Ayer, MA 01432
A credit for the value of the returned merchandise should appear on the original credit card used to purchase the item(s). We do not reimburse shipping charges. Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company. If you have any questions regarding our return policy, or wish to exchange your purchase for another item, please contact our Customer Service Team by email at info@littlepackrats.com or by phone at 978-449-0222.
PRIVACY POLICY
Rest assured, we will never sell, loan, rent or distribute any personal information to third parties under any circumstance. From time to time, we may e-mail our customers with item or company news as well as special offers, but if you don't want to be contacted, just reply that you'd rather not hear from us...simple as that.
QUESTIONS
Please address any comments or questions about your orders, our products or company to info@littlepackrats.com or call us at 978-449-0222.
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